How to report a defect…
If you discover a defect in your home within two years of moving in, please follow these steps to report it.
- Click on the Clixifix link in the email we sent you and login to your Homeowner Account within the Clixifix portal.
- Once logged in, you will view your own plot specific dashboard. To report a defect, click “New Ticket”, submit a photograph and fill in the text box with as much detail as possible. Creating “Tickets” are easily done via a smartphone.
- Our Customer Care Team will receive notification that you have raised a “Ticket” and will communicate with you via Clixifix. If we need to send a contractor to your home, you can follow the progress, including any appointments that have been made to visit.
- For more information about using Clixifix, please refer to the documents stored on your Clixifix portal. If you have not received the welcome email, please contact us on 01234 717700.