Clixifix Help Sheet

How to report a defect after six months of occupation…

If you discover a defect in your home within two years of moving in, please follow these steps to report it:

1. Click on the Clixifix link in the email we sent you and log in to your Homeowner Account within the Clixifix portal.
   
   
2. Once logged in, you will view your own plot specific dashboard where you can raise a discussion should you have any questions or need any advice.
   
   
3. If you discover a defect in your home during the first six months, this should be reported to your Project Manager who will inspect and arrrange the appropriate remedial action.
   
   
4. After this period, to report a defect, click “New Ticket”, submit a photograph and fill in the text box with as much detail as possible. Creating a “Ticket” is easily done via a smartphone.
   
   
5. Our Customer Care Team will receive notification that you have raised a “Ticket” and will communicate with you via Clixifix. If we need to send a contractor to your home, you can follow the progress, including any appointments that have been made to visit.
   
   

For more information about using Clixifix, please refer to the documents stored on your Clixifix portal. If you have not received the welcome email, please contact us on 01234 717700.