Customer Care

We pride ourselves on looking after our customers once they have moved into their new home. The information below explains how our customer care works and how to report a defect.

Firstly, please read the documents below to find out more about our service, helpful advice and what is included in our warranty.

If you need to report a fault or defect...

Clixifix is our new easy to use online portal for reporting and managing any defects you have with your home. It also contains a library of useful documents relating to your home that may be invaluable in the future.

Recent purchasers will have received an invitation email from Clixifix with joining instructions. If you have not received an invitation please contact us at customercare@francisjackson.co.uk so we can help you log in. Click below to sign in or access the help sheet.

Clixifix Logo

Emergencies

In the event of an emergency, please call our customer care team on 01234 717700. We are available during office hours, Monday to Friday 8.30am - 5.00pm except bank holidays. If emergencies occur outside of office hours, please call an emergency tradesperson in the first instance to avoid further damage. We will provide further assistance the next working day.