Customer Care Guide

Our Warranty

When you purchase a new home from Francis Jackson Homes, you can be confident that it has been constructed to our high standards. The home comes with a 10 year warranty from LABC.

The warranty provides a guarantee that runs for a 10 year period to cover against any major structural defect to your home. For the first two of these ten years, Francis Jackson Homes Customer Care Team will be on hand to assist you with any issues that may arise with your new home.

We are here to support you from reservation through to handover and into customer care. All our customer care is managed in house, through our online portal, Clixifix.

Our Customer Care Service

Upon completing the purchase of your property, you will receive an email invite to join Clixifix. This is an easy to use online portal for reporting and managing any issues you have with your home. It also contains a library of useful documents relating to your home that may be invaluable in the future.

Please use our Clixifix portal to report any defects within the property during the first two years of our warranty. Please use the links on our website to sign in or access the help sheet.

Please note that heating systems are covered by our two year warranty, strictly providing boilers/heat pumps and cylinders are serviced once a year by a registered engineer. This should include the checking and, if needed, re-charging of the expansion vessel.

Please note that in accordance with your LABC warranty, we do not attend to minor shrinkage cracks. We will repair nail pops (small disks of plaster that occasionally fall from the ceiling) and shrinkage cracks in excess of 4mm.

The kitchen appliances in the property are covered by the manufacturer’s 12 month warranty, please take time to register the appliances directly with the manufacturer to validate the warranty.