Homeowner Guide

Important Information Before Moving In

The property is ready for telephone and broadband connection; however, you will need to contact preferred suppliers regarding your requirements, we advise you allow plenty of time for this.

The fitting of customers own flooring is only permitted after legal completion. Please be aware that many of our properties have underfloor heating to the ground floor and if you are fitting your own carpets/flooring, the overall tog rating for the carpet/underlay or alternative flooring product must not exceed 2.5 tog to ensure the heating is not compromised.

There is no TV aerial fitted on your property but there is a cable connecting the TV outlets in the loft space.   You can have an aerial connected to the cable coiled up in the loft. If you wish to install a satellite dish you should first seek permission from Francis Jackson Homes.

Handover Process and Moving In

The Project Manager responsible for building your home will, where possible, provide you with the keys on completion and explain our handover process. We appreciate that moving home can be a stressful process and therefore operate a two-stage handover process.

Stage 1 – Moving Day

Your Project Manager will take the relevant meter readings with you and store then on the Clixifix portal for safe keeping. We will notify the relevant utility companies, thereafter you are free to organise your own suppliers.

Your Project Manager will also explain the following items

Stage 2 – Post Handover Inspection

Within 10 days of occupation, your Project Manager will arrange to meet you at the home to inspect the property in detail and complete a full property inspection to ensure any defects are picked up at the earliest opportunity. This is also an opportunity to ask any questions regarding the property and how it works.

Our Customer Care Service

Please use our Clixifix portal to report any defects within the property during the first two years of our warranty. Please use the links on our website to sign in or access the help sheet.

Heating systems are covered by our two year warranty, strictly providing boilers/heat pumps and cylinders are serviced once a year by a registered engineer. This should include the checking and, if needed, re-charging of the expansion vessel.   

Please note that in accordance with your LABC warranty, we do not attend to minor shrinkage cracks. We will repair nail pops (small disks of plaster that occasionally fall from the ceiling) and shrinkage cracks in excess of 4mm.

The kitchen appliances in the property are covered by the manufacturer’s 12 month warranty, please take time to register the appliances directly with the manufacturer to validate the warranty. 

Helpful advice for looking after your new home.

Mains-operated smoke detectors with a battery backup are fitted in your home. It is recommended that you test the smoke alarms regularly.   When the battery is running low an intermittent warning beep will sound. Please make sure that the battery is replaced with a new one immediately.

Francis Jackson Homes are built combining traditional materials and the most up-to-date construction methods and technologies, a lot of water is used in the construction of your house and time is needed for it to dry out fully. By heating your home the water will evaporate causing shrinkage cracks in the finishes.   These are perfectly normal. It is advisable to use heating sparingly, keep rooms well ventilated and leave any re-decoration for at least 12 months to allow any initial shrinkage to occur.

Mould growth gives warning that heating or ventilation needs increasing. 

Your home may experience efflorescence, this may leave white deposits on internal and external walls but causes no harm. Efflorescence is caused by salts coming out of the building materials. On external walls efflorescence will gradually disappear; internal walls can be brushed clean. 

Never allow the boiler flue to become blocked or obstructed as this is dangerous.

Keep an eye out for any water leaks in the heating system; a drop in pressure could indicate a leak in the absence of visible signs.

Never leave the central heating switched off for long periods of time in cold weather.  Keeping the system turned off can lead to freezing, burst pipes and damage to your home and possessions.   Keep the system turned on, setting the room thermostat to around 10°C (50°F) with the programmer set to provide constant heat.  In very cold weather even this may not be sufficient to stop the system freezing.

On the side of your radiators, near the top, you will find bleed valves which are used to free trapped air in the heating system.   If it is necessary to bleed your radiators you may need to re-pressurise the system afterwards.


The underground service pipe supplies water to your home.  Upon entry, the pipe goes through a stopcock, which is normally located beneath the kitchen sink.  It is important that you locate this main stopcock in case of an emergency. All water is mains fed.   All WCs have an integral overflow, which means that any water discharging down the WC bowl at any time other than when the flush has been operated indicates that there is a fault and maintenance is required. Please note the following important information.


Electricity is supplied to your home through your meter, located on an outside wall.  The cables entering the box are the responsibility of the electrical company and must not be tampered with.  Inside your home there is a ‘Consumer Unit’, which contains the master switch and individual MCB’s (miniature circuit breakers).  Each circuit breaker will have been labelled by the electrician for easy identification. If an MCB is tripped, firstly disconnect the appliance you believe caused the problem, and then reset the switch.  An MCB that continues to trip indicates faulty circuits/appliances; by resetting the MCB you cure a symptom, not the problem. If the MCB does continue to trip, either replace or repair the appliance before reconnecting.  

Care must be taken when drilling into walls where cables may be hidden.  Use a cable detector to locate hidden cables; if you are not confident contact an electrician.  Electricity is highly dangerous and can kill. Do not undertake any electrical work in your home if you are not suitably qualified. Please note the following important information.

Gas (If applicable)

Your gas meter is located outside in the meter box.  In this box you will find the emergency shut-off valve.  No other part of the gas installation should be tampered with.  In an emergency contact the gas utility company.

In case of a suspected gas leak: